Frequently asked questions
Are all your products Nut & Peanut free ?
Yes. We only sell products that are both nut & peanut free
Are your products free from May Contain nut statements?
We dont stock anything with a may contain nut/peanut warning.
We contact all of our suppliers to request information on their manufacturing process and to seek assurances that they are happy the may contain statement is not required. Of course there are no 100% gurantees in life but we work with companies who promise they have all of the necessary controls in place.
Is your business registered with the relevant authorities?
We are fully insured and registered with Essex County Council Environmental Health Department. We recently obtained a 5* Food Hygiene Award. Our certificate is displayed on our website.
Do you deliver outside of the UK?
Sorry at this time we only deliver to UK resident's.
During these unprecedented times and whilst the world is in grips of this virus, we will do our upmost to remain trading, albeit on a smaller scale. We may of course have lockdown restrictions placed upon us all in the UK. As a small predominately online business we will do our best to remain open, however, if we are forced to close, we will notify our customers through social media and email.
As you know we do not handle loose food here and everything remains in its original packaging. We follow Government guidelines on hand washing and always keep our items stored carefully in a regularly cleaned environment. All of our suppliers reassure us that they are taking the necessary precautions to remain safe to trade.
Please during your time at home make use of our recipe section on the website that we will be expanding shortly and feel free to join all the Nutfreeliving groups available (links on website)
Finally, from our family to yours we wish you good health and thank you for your continued support of our new business.
How long is delivery?
We are a small business and rely on standard courier delivery.
On average delivery time is 3-4 working days from the date of the order (unless specified differently)
Delivery times may increase during busy Seasonal periods but we aim to update here and at store checkout if this is the case.
We do not offer next day delivery at this time.
How much are your delivery cost's?
Delivery costs are calculated on total price of your order;
up to £10 is £3.89
£10 to £25 is £4.49
£25 to £40 is £5.99
£40 to £70 is £6.99
£70 + is free
Do you have a shop?
Yes we do have a physical store since April 2021. It is predominately for click & collect orders through the website, but if you are passing you are welcome to pop by. Customers are limited to two for social distancing reasons and masks are required.
Our address is Unit 18, Waterhouse Business Centre, Chelmsford, Essex, CM1 2QE
Opening hours Mon-Fri 9.30-2pm and 2.30pm-5.30pm