Frequently asked questions

Are all your products Nut & Peanut free ?


Yes. We only sell products that are both nut & peanut free




Are your products free from May Contain nut statements?


We dont stock anything with a may contain nut/peanut warning. We contact all of our suppliers to request information on their manufacturing process and to seek assurances that they are happy the may contain statement is not required. Of course there are no 100% gurantees in life but we work with companies who promise they have all of the necessary controls in place.




Is your business registered with the relevant authorities?


We are fully insured and registered with Essex County Council Environmental Health Department. We recently obtained a 5* Food Hygiene Award. Our certificate is displayed on our website.




Where do you deliver to?


We presently deliver to England, Scotland and Wales.




Covid-19


Dear Customers During these unprecedented times and whilst the world is in grips of this virus, we will do our upmost to remain trading, albeit on a smaller scale. We may of course have lockdown restrictions placed upon us all in the UK. As a small predominately online business we will do our best to remain open, however, if we are forced to close, we will notify our customers through social media and email. As you know we do not handle loose food here and everything remains in its original packaging. We follow Government guidelines on hand washing and always keep our items stored carefully in a regularly cleaned environment. All of our suppliers reassure us that they are taking the necessary precautions to remain safe to trade. If you visit our store we request that you wear a mask and practice social distance. Finally, from our family to yours we wish you good health and thank you for your continued support of our new business.




How does delivery take?


We currently use a courier providing 4-5 average delivery times from day of order. it is a tracked service with one hour delivery slots provided and this is reflected in our postage costs. Delivery times may increase during busy Seasonal periods but we aim to update at store checkout if this is the case. We do not offer next day delivery at this time.




How much are your delivery cost's?


Delivery costs are calculated on total cost of your order. We currently use DPD who offer a signed for one hour delivery slot. Orders are processed and sent out within 2-3 Working Days, unless busy peak times (we will update on social media) up to £20 is £5.89 £20 to £85 is £6.99 £85+ is free




Do you have a shop?


Yes we do! Our address is Unit 18, Waterhouse Business Centre, 2 Cromar Way, Chelmsford, Essex, CM1 2QE Opening hours Mon-Wed 9.30-2pm and 2.30pm-5.30pm Thur-Fri 9.30-3 pm Saturday 10.30-1.30pm Sunday - CLOSED